Each claim is unique which means that
the claims handling process varies depending upon the type and the
size of the claim. If you have any questions about procedures not
listed, feel free to contact him.
Your claim handling begins with an
investigation of the facts.
-The claims representative will contact
you within 24-48 hours of the receipt of your claim.
-The claims representative gathers the
facts of the loss from those involved and reviews your policy to
confirm applicable coverage and corresponding limits.
-In the case of an automobile accident,
the claims representative will also expand their investigation to
resolve any discrepancies and evaluate the facts to determine fault.
The next phase of the claims process
involves a determination of damage.
The claims representative will be able
to assist you with determining the amount of your repairs or the
value of your totaled vehicle. They will prepare and provide you with
a copy of their auto repair estimate, and our property claims
representatives are able to provide you with a copy of their building
repair estimate. They can also help refer and arrange repair
The final phase includes working
with you to finalize all of the paperwork
It is necessary to document your loss
and assist you with getting your life and property back to